Solutions By Use

Compliant Mobile Messaging

Call, text, and WhatsApp. All in compliance. All on one platform.

MOBILE MESSAGING FOR BUSINESS

All your mobile messaging channels in one app

Message with consumers on multiple platforms, texting and social messaging, including WhatsApp, WeChat, and LINE, all from the MultiLine app.

  • Offer more ways for clients to keep in touch.
  • Maintain professionalism by messaging using official business accounts.
  • Avoid the hassle and expense of multiple products or applications.
CLOUD-BASED RECORDING

Always compliant, from anywhere

  • MultiLine’s cloud-based recording delivers gap-fee compliance.
  • Whether online or offline, whether the phone is on or off, all messages will be accurately recorded.
  • Messages are encrypted end-to-end, at rest and in transit.
  • Securely and automatically upload all messages to your preferred archival solution with Digital Safe.
AUTOMATED CAPTURE AND COMPLIANCE

Streamline workflows for your end-users and you

Eliminate texting bans that don’t work. Whatever business requirements your company has are set by MultiLine administrators and require no action by end-users. That includes requirements such as message recording, opt-in, and redaction. 

  • Message recording: Includes messages, picture messaging, group messaging, and automated messages, such as opt-ins.
  • Opt-in: Ask for and capture consent send messages from your business. Configure Opt-in and texting disclaimers according to your local requirements.
  • Redaction: Automatically prevent prohibited terms or information from being shared over messages or stored in your archives.

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SEAMLESS MOBILITY

Message from Desktop, Microsoft Teams, and Salesforce CRM

Message at your desk or on the go. Enjoy the usability of messaging from your computer keyboard by using Desktop or Microsoft Teams integrations. Or embed MultiLine directly within Salesforce CRM and enjoy automatic records for messaging directly in the customer account. Schedule a demo to discuss even more integrations using our API.

ARCHIVE INTEGRATION

Have confidence in your messaging data

Transfer all recorded communications to your preferred archival solution for long-term retention—simplifying supervision, analysis, reporting, and eDiscovery. With Digital Safe, you can automatically upload recordings to any archival solution, including but not limited to, Dubber, Verint, Global Relay, Verba, NICE, Soteria, Redbox, Actiance, and Splunk. 

YES to texting
MOBILE MESSAGING BANS DON'T WORK

Protect your company while advancing to the future

Mobile messaging is a reality of doing business. Give employees a way to do business, easily and compliantly.

  • Prevent temptation to work around your policies
  • Meet client expectations for timely, convenient messages
  • MultiLine is designed to be as easy to use as the native messaging app
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