Alloy for Microsoft Teams
Bring every external conversation into Microsoft Teams, from calls and texts to social messaging, in one connected experience.
Everything Microsoft Teams Needs for External Communications. Built In.
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One Continuous Conversation
A patented, industry-first conversational UI brings voice, text and social messaging into one unified view, so employees can see the full context of a customer conversation without piecing it together across apps.
Microsoft Copilot, In the Conversation
Native Microsoft Copilot integration brings AI directly into the in-chat experience, helping employees access intelligence and work faster without leaving the conversation.
Deeper Microsoft 365 Integration
Bring contact notes and related Microsoft 365 workflows closer to the customer conversation, giving employees richer business context where they already work.
WhatsApp, Built Into the Experience
An enhanced Meta/WhatsApp experience makes it easier to engage customers on the channels they already use, without leaving Microsoft Teams.
Every Conversation. One Connected Experience.
Calls, texts, Meta/WhatsApp, and customer context scattered across disconnected apps.
Alloy brings those interactions, context and intelligence together inside Microsoft Teams, helping employees spend less time managing communications and more time engaging customers.
What Alloy changes
One Continuous Conversation
Bring voice, text and social messaging together across channels in one connected experience.
One Number. More Reach.
Extend a single-number identity across customer conversations and channels.
Less App Switching
Eliminates context switching and app overload by keeping conversations inside Microsoft
Teams.
Respond Faster
Put conversation history and business context at employees’ fingertips.
Work Smarter With AI
Bring Microsoft Copilot directly into the conversational workflow.
Strengthen Governance
Capture and govern business conversations at the source.
The only solution that unifies conversations, context, and intelligence into one integrated experience
Organizations can use an existing work number for social messaging, providing more flexibility in how business numbers are provisioned and used.
Voice, text and social messaging appear together in one continuous conversation view, preserving context as customers move between channels.
Microsoft Copilot is integrated directly into the conversational experience, helping employees access intelligence while staying inside Teams.
Contact notes and related workflows live closer to the customer conversation, helping employees respond with the business context they need.
Enhanced Meta/WhatsApp capabilities make social messaging part of the same connected Teams experience.
