MultiLine™ by Movius vs WhatsApp for Business

In today’s digital world, businesses have a diverse grouping of tools they can use to communicate within their teams and with outside clients. Apps such as MultiLine™ by Movius or WhatsApp for Business can assist in separation of business and personal lives, making work communication easier for both employee and client. These products assist small business owners, larger scale businesses, and anyone looking to communicate with their clientele through secure business lines. However, both products have defining differences that allow for different expectations and experiences with their quality of service.

Similarities of Using MultiLine or WhatsApp for Business

Both applications remove the need to have multiple devices for business and personal communication. MultiLine and WhatsApp for Business are purpose-built for business communications on Bring Your Own Devices (BYOD). All personal and work contacts remain separated.

Personal phone numbers are not used or revealed to the business clients; they are only aware of the business number used by the applications. The use of a Business Phone number is advantageous to the business since they own the phone number even if the device is owned by the employee. The communications and data associated with that phone number belong to the business. Another benefit is business continuity when the business number can be assigned to another user when the employee exits the company.

Both MultiLine and WhatsApp for Business allow for quick and easy setup. Employees start communication between themselves and clients quicker and more efficiently, making more time to grow the business. You can get up and running with MultiLine for your organization within days and can start the process at https://movius.ai/contact-us/.

How can you communicate with each of these apps?

MultiLine is compatible with other outside communication applications, such as WhatsApp, LINE, and WeChat. MultiLine is considered a third-party integration service, with communication between other applications all available through one interface, meaning there is no need to swap between multiple applications. All communication is stored securely in one place. Clients or patients use whatever native consumer channel they are comfortable with – there is no need for them to download an additional application.

WhatsApp for Business is not automatically compatible with other communication applications such as WeChat, LINE, or Microsoft Teams. While using WhatsApp for Business, you can only communicate with users within the same platform, unless you start using a third-party integration service (such as MultiLine).

MultiLine is also fully compatible with Microsoft Teams, completely integrating with the application. Integration allows for seamless communication between businesses and partners – all communication can be done through Teams, removing the need to juggle multiple apps. The integration removes the need for other third-party integration platforms, allowing for hassle-free when communicating between businesses, even internationally. MultliLine allows for large international communication, as shown on movius.ai/solutions.

MultiLine also integrates with third-party archival systems, allowing organizations to store all their communication data securely in the cloud, eliminating the need for a middleman.

Security and Compliance Differences Between WhatsApp for Business and MultiLine

MultiLine and WhatsApp for Business are both SOC 2, ISO 27001, and GDPR security certified, meaning that both apps are compliant with cybersecurity framework developed by the AICPA (American Institute of Certified Public Accountants), have framework that maintains a ISMS (Information Security Management System), and are compliant in how organizations outside the EU handle EU resident’s personal data.

MultiLine is compliant with FINRA and the SEC, while WhatsApp for Business is not. MultiLine’s military-grade security has been battle-tested by some of the largest banks in the world, meaning there are zero gaps where important information can slip out to harmful actors with leaked information.

MultiLine is HIPAA compliant, keeping a perfect record of all messages. It also can be equipped with extreme security measures like Redaction, which blocks the sharing of important patient information, and Opt-In, which automates the collection of patient consent to text. WhatsApp for Business is not HIPAA complaint, meaning that important information can be shared over unprotected lines and has limited security measures to prevent the sharing of PHI (Protected Health Information).

MultiLine also provides integration with other applications: including voice calls over any connection type, SMS messages, WeChat, Microsoft Teams, and more. If your business communicates over more than just WhatsApp, then MultiLine is the way to go: all those messages will be stored in the same convenient inbox.

Choosing the Best Virtual Number Provider for your Business

MultiLine™ by Movius is an industry standard for all aspects of the business world, including sectors like the financial industry, medicine, law, and school systems. With HIPAA, FINRA, SEC, and GDPR compliant calling and messaging, security tools such as such as Redaction or Opt-In, and Archival Integrations that guarantee all relevant communication data will be securely transferred to the cloud, MultiLine is the industry standard for all industries, especially areas where sensitive information is shared and professionalism must be kept to the highest standard.

Conclusion: Keep your Business Secure and Compliant with MultiLine™ by Movius

While MultiLine™ by Movius and WhatsApp for Business are both critical to successful larger scale communication within businesses, MultiLine™ by Movius rises above as a more secure option. MultiLine allows for large scale communication within businesses of any size,: providing a single endpoint where employees can communicate with their clients over any channel: voice, SMS, WhatsApp, WeChat, LINE or Microsoft Teams.