Employees at most enterprise businesses leverage their mobile devices for a multitude of activities. It’s nothing new to say that today’s BYOD/COPE trends offer employees greater freedom to conduct business outside of the normal 9 to 5 hours of the regular business day. We are all tethered to our mobile devices – today’s business person without exception. Mobile devices have become an integral part of the “always on” part of our lives, enabling us to make and receive both business and personal calls, emails and text messages with a simple flick of the finger.
But what today’s enterprises are quickly realizing is that with the freedoms of BYOD/COPE, their organizations are faced with increased security risks. In addition to facing “bill shock” from the executives who travels internationally and forget to switch phone plans, compliance officers are faced with confidential information being discussed or sent via text/emails through personal devices. Imagine the consequences a compliance officer at a financial institution would face if the SEC audited the company only to find out that brokers had been sending confidential information through their personal devices. These threats to security and compliance are not just stories, but are cases that are happening to enterprises everyday.
While the above examples can cause problems for any organization, those in regulated industries such as Financial Services, Healthcare, Government and Legal are especially susceptible to not being compliant because of increased mobility. These organizations are often audited and punished for not having precise records of the communications that their employees made with people outside of their organization. Leaving politics aside, a clear example of this type of information breach was recently discussed extensively in the news, when Hillary Clinton was recently chastised by Congress for using a non-government email address for sending information that some considered confidential and a potential threat to the safety of American citizens.
Solutions to resolve wireless telecommunications cost allocation and compliance issues are not just simply things that need updating, but are critical issues that enterprises must deal with immediately or face the risk of not being compliant, being fined and worse. These solutions must tighten regulations around their employees’ mobile usage so that company information is kept secure, confidential and cost-efficient.
Improving Compliancy While Allowing User Privacy
One such remedy is for enterprises to deploy secure communications and fixed-mobile convergence services that mobilize the work phone securely onto one device, while enabling the IT staff and compliance regulators to monitor business-related consumption (voice, text and data). Certain multiple phone line services can solve many of the issues that enterprises are facing today by providing:
- Real-time access to mobile usage dashboards and reports
- Alerts when usage quotas are about to exceed their limits (for both admin and users)
- Automatic wireless rate plan changes for employees who travel internationally
- Accurate reimbursement of business-related usage
- Call recording options
- Enterprise ownership of all customer information and leads
Movius, which leads the market in developing mobile communications solutions that address these needs, is the only vendor to also offer the added benefit of split-billing for voice, text and data – providing businesses with complete visibility of business-related consumption and significantly improved record to ensure compliancy. Since the Movius solution is mobile carrier agnostic, users can leverage their existing subscription or easily switch to others with ease. Another benefit that Movius’ MultiLine solution provides is that it lets users make calls over both traditional wireless voice networks (TDM) as well as over Voice Over Internet Protocol (VoIP), which includes cellular data 3G/4G/LTE and Wi-Fi. The benefit of this is that a user’s phone line rarely drops off when moving from one location to the next, ensuring clear communications wherever and whenever the user is mobile.
Movius also has established integration partnerships with EMM vendors, like VMware’s Workspace One, and is a member of ACE (App Configuration for Enterprise), a community driving native open standard approach for managing and securing apps deployed via enterprise mobility management (EMM) solutions. MultiLine can also easily integrate with your CRM solution or your archival management solutions.
Enterprises seeking to streamline their mobile communications while increasing compliancy should seek out a BYOD (work phone) solutions providing Compliance, Productivity and Cost Reduction.
- Offer integrated reconciliation and audit trail of all mobile device work-related activities on users BYO Device
- Increase productivity by mobilizing your corporate telecom network to your employees’ device and carrier of choice
- Reduce reimbursement expenses by tracking and split billing for all work voice, text and data
About the Author
Amit Modi is Chief Technology Officer at Movius. In this executive management role, he is responsible for all aspects of product strategy, product management, go-to-market strategy, product development and technology/distribution partnerships.
Movius is a global provider of cloud-based enterprise mobility solutions that help to streamline enterprise productivity and communications costs, while addressing the needs for corporate compliance. The company’s powerful applications help businesses and end-users organize and analyze their enterprise mobile communications experience through separate, high-quality work mobile phone lines on any BYOD or COPE device. To learn how to solve your enterprise communications needs, visit www.moviuscorp.com.